Workplace Conflict Solutions Certificate

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Description:

Workplace Conflict Solutions Certificate

In  today’s business environment, employers expect employees to have a solid  set of interpersonal skills.  The ability to solve problems quickly and  effectively is a critical interpersonal skill well worth developing.   First, find out how to deal with difficult personalities and broach  challenging subjects in the workplace. Gain skills to be an effective  team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic  interactions with ease. Then understand how to approach the delicate  matter of bullying in the workplace. Both females and males need to  understand about relational aggression in the workplace. Finally,  develop problem solving skills and find out how to recognize problems and deal with them more appropriately. You will take home techniques  relevant for any organization or group context, but can also be easily adapted to work at an individual level.


Modules


Dealing with Difficult People in the Workplace
Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace  by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.


Female Bullying in the Workplace
Recently we have seen an upsurge of individuals claiming bullying in the workplace. The phenomenon of females being bullied by other females has been discussed in recent years in the media but little has been done to combat or try to deal with the problem. Both females and males need to understand about relational aggression in the workplace.  This course is designed to not only help you understand this growing  issue but to also help you to not become a victim of workplace bullying.


Creative Problem Solving
In today’s business environment, employers expect employees to have a solid set of interpersonal skills.  The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. Using the problem solving model in this course will enable  you to be more successful.  Interpersonal and business relationships  fail because of poor problem solving.  Find out how to recognize  problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level.



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